Black Barn Bistro, Havelock North New Zealand
Black Barn has established itself as a premier hospitality destination in Hawke’s Bay, renowned for its exceptional wines and an array of luxury experiences. In addition to its famous winery, Black Barn features 17 luxury retreats, a versatile event space, a theatre hosting major local and international artists, and the beloved
Black Barn Bistro.
During this project, my role included:
Training Consultation: Providing comprehensive staff training and consultation to ensure the team was fully prepared to deliver a high-quality guest experience.
Operational Best Practices: Implementing operational best practices to streamline processes, improve service efficiency, and enhance overall guest satisfaction.
Enhancing People Experience: Focusing on the employee experience by optimizing staff roles, and team dynamics.
Guest Experience: Designing and refining the guest journey to ensure that every aspect of the dining experience aligned with Black Barn’s reputation for excellence.
Hands-On Guidance: I was present during the Bistro’s reopening and trial run, providing direct support to the operational team and ensuring a smooth launch.